Contact JPG Smaller
Use email for product questions, privacy requests, terms questions, and partnership inquiries. There is no website contact form database; messages go directly to the support mailbox.
[email protected]How we can help
General questions
Ask about tools, supported formats, or how a workflow fits a portal limit.
Bug reports
Report unexpected tool behavior. Include the details listed below so the issue can be reproduced.
Privacy requests
Questions about temporary processing, retention, or this site’s Privacy Policy.
Terms and legal
Questions about the Terms of Use or acceptable use of the service.
Partnerships
Business or integration inquiries related to JPG Smaller.
Trust pages
Read the Privacy Policy and Terms of Use before sending sensitive details.
Response expectations
Messages are reviewed as capacity allows. Operational issues and privacy questions are prioritized over general feature suggestions. We may ask for clarifying details before investigating a bug.
Helpful details for bug reports
If you are reporting a technical problem, include:
- Tool URL (for example /compress-jpg/)
- Input format and approximate file size
- What you expected versus what you saw
- Browser and device, if the issue looks interface-related
Do not email files that contain secrets or personal documents unless they are necessary to reproduce the issue and you are comfortable sharing them by email.
What we cannot do by email
JPG Smaller does not keep a permanent library of past uploads. If a temporary file has already been cleaned up, we generally cannot recover that exact output. Process the image again on the relevant tool page when you need a fresh download.